Why Walr?

Walr is the service-first data collection company built for the fast and the ambitious. Founded in 2020, we exist to elevate the role of the market researcher - not by adding more tools to juggle, but by removing the operational heavy lifting so teams can focus on what truly matters: insight, impact, and confidence. What sets Walr apart is relentless speed, obsessive service, and dedicated experts who show up every day for our clients and each other.

We’re a high-growth scale-up with 170+ employees across 9 countries, having doubled our headcount in 2025. At Walr, we’re redefining data collection through unmatched speed, obsessive service, and human expertise that others simply can’t match. Technology powers our momentum, but people make the difference. Here, you’ll be trusted to take ownership, encouraged to think boldly, and backed by a team that moves fast—together. If you want impact, growth, and the chance to build something that truly matters, Walr is the place to be.

About the role:

Walr is hiring a Director - Product Solutions to drive the adoption and success of our platform and service offering across the US market. As the strategic bridge between our product, sales, and delivery teams, you'll input into the entire client journey, from early-stage demos and requirements discovery through onboarding, training, and ongoing success.

This is a high-impact, multifaceted role for someone who thrives in dynamic environments and gets energized by variety. You'll be equally comfortable presenting to prospects, troubleshooting live client issues, gathering product requirements, and translating US market insights back to our central product team. If you're the type of person who turns ambiguity into action, enjoys wearing multiple hats, and is relentlessly focused on client outcomes, this role will be a great fit.

You'll serve as the voice of Walr's product in the US market, shaping how clients experience our platform and ensuring our product evolution reflects the needs of this critical region.

Key responsibilities:

Pre-Sales & Business Development

Deliver product demonstrations to prospective clients, showcasing platform capabilities and features relevant to their research needs.

Participate in exploratory integration calls to assess technical requirements and feasibility.

Provide consultative guidance during the sales process on how Walr can address specific client challenges.

Collaborate with the US sales team to qualify opportunities and support deal progression.

Document prospect requirements and use cases to inform product positioning.

Customer Onboarding & Implementation

Lead onboarding processes for new US-based clients, ensuring smooth platform adoption.

Coordinate and deliver training sessions on platform features and best practices

Assist in developing and maintaining onboarding materials, documentation, and training resources.

Gather and document client-specific requirements during the setup phase, sharing with the relevant product teams.

Customer Success & Support

Troubleshoot platform problems, working with technical teams to diagnose and resolve issues efficiently.

Monitor client health indicators and proactively address potential concerns.

Manage escalations and coordinate cross-functional resources to ensure rapid issue resolution.

Maintain strong client relationships through regular check-ins and support touchpoints.

Product Feedback & Requirements Gathering

Act as the voice of US clients to the central product team, sharing insights on feature requests, pain points, and market needs.

Document detailed product requirements based on client feedback and market trends.

Participate in product planning discussions to ensure US market needs are represented.

Track and communicate product roadmap updates to relevant stakeholders.

Identify patterns in client feedback to inform product strategy and prioritisation.

Required experience & skills:

5-7 years' experience in the market research industry, with exposure to programmatic sample management and online survey & analysis platforms,

Proven track record in customer-facing roles spanning pre-sales, implementation, training, or customer success within B2B SaaS or professional service service

Strong technical aptitude with ability to quickly learn software platforms, understand technical workflows, and troubleshoot issues without requiring programming skills

Excellent presentation and demonstration skills, with experience delivering product demos and training sessions to clients of varying technical sophistication

Experience gathering and documenting product requirements from customers and translating business needs into actionable technical specifications

Outstanding communication skills with ability to serve as effective liaison between customer-facing teams and product/development organizations

Problem-solving mindset with demonstrated ability to manage multiple priorities, handle escalations calmly, and navigate ambiguous situations

Knowledge of the US market research landscape including understanding of industry trends, competitive platforms, and client expectations

This list isn’t exhaustive, and we know no one checks every single box, so if you think you’d be a great fit for this role, we’d encourage you to still apply.

What We Value:

We Delight through Dedication
We go the extra mile, stay focused, and fix what’s not working. Fast.
We Lead with Trust
We trust each other’s judgment and act with integrity. Always as partners.
We Revel in Innovation
We challenge the status quo and try new ways forward. Progress over perfection.
We Celebrate as a Team
We share wins, support each other, and believe we’re better as a collective.
We Are Empowered to Act Like Owners
We take responsibility, make bold calls, and think big-picture.

Our Commitment to Diversity, Equity & Inclusion:

We’re building a workplace that works for everyone. We know that teams thrive when they bring together different voices, backgrounds, and perspectives — so we’re actively working to make sure everyone feels seen, heard, and valued. Whether it’s how we hire, grow talent, or shape our culture, inclusion is at the heart of what we do. If you’re passionate, curious, and ready to make an impact, you belong he

Director – Product Solutions