About Walr:

Walr is a data creation company that supports insight professionals globally. It specializes in reaching diverse audience segments, leveraging proprietary technology, and offering bespoke services. With a comprehensive suite of tools, backed by a team of seasoned industry professionals, Walr’s services include efficient data collection methods, intuitive data visualization and reporting techniques, and supportive and transparent advice. Walr exists to unify the complex and fragmented research process by introducing more efficient, rapid, and straightforward methods.

As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech™ and Best Workplace in Wellbeing™ titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.

About The Role:

The Head of Data Solutions will lead our global data delivery function, ensuring the accurate, timely, and high-quality production of research data outputs. This role combines technical expertise with strategic responsibility, client-facing engagement, and leadership of our proprietary technology platform.

As the global lead user of our proprietary data platform, you will be the primary driver of its usage for client delivery, ensuring it is applied to its fullest potential. You will also act as the main stakeholder with our product and engineering teams, shaping platform development to align with client needs and operational priorities.

This is both a leadership and hands-on role: you will guide the data solutions team, liaise directly with clients, and champion the effective use and evolution of our platform.

Key Responsibilities:

Leadership & Delivery

• Lead the global data delivery function, overseeing the production of raw datasets, tabulations, and charts, with a particular focus on raw data and tabulations.

• Ensure all outputs are accurate, timely, and aligned with client expectations.

• Develop and implement best practices for data processing, tabulation, and delivery.

Platform Leadership

• Serve as the global leader and expert user of our proprietary data platform, ensuring optimal use in project delivery.

• Act as the primary stakeholder for the platform with Product and Engineering, feeding in client and operational requirements to shape future development.

• Champion adoption, training, and effective use of the platform across the organisation and with clients.

Technical Expertise

• Apply advanced skills in SPSS, Excel, and other industry-standard tools to deliver robust data solutions.

• Utilise scripting languages where appropriate to automate workflows, improve efficiency, and enhance output capabilities.

• Identify and implement new technologies or methods to strengthen delivery.

Client Engagement

• Act as the primary point of contact for clients on large scale strategic engagements, providing clear, solutions-focused guidance.

• Collaborate with clients to understand their needs and translate them into technical and platform-based solutions.

• Confidently present data outputs and explain methodologies to stakeholders at all levels.

Team & Process Development

• Mentor and upskill team members to build technical capability and client service excellence.

• Drive process improvements to increase efficiency and scalability.

• Work closely with internal teams (Project Management, Operations, Product, and Engineering) to ensure seamless delivery.

Skills & Experience

• Proven expertise in market research data delivery, with deep experience in raw data and tabulations.

• Strong proficiency in SPSS and Excel; knowledge of additional tabulation or data processing tools is an advantage.

• Experience with coding/scripting languages (e.g. Python) to optimise and automate workflows.

• Demonstrated experience using or leading technology platforms for data delivery; product ownership or stakeholder experience is highly desirable.

• Client-facing experience, with the ability to confidently engage stakeholders at all levels.

• Strong problem-solving skills, solutions-focused mindset, and attention to detail.

What We Value:

• We Delight through Dedication: We go above and beyond for our clients, committed to delivering best-in-class service, understanding that every client we have is core to our success. We are the first to respond, the problem solver, the true partner and we stop at nothing until we have found a way to delight our clients.

• We Lead with Trust: We approach our work with a data driven mindset, balanced by an acknowledgement that we are all human, first. Driven by three of our other values; ‘Delight through dedication, ‘Revel in Innovation’, and ‘Empowered to act like an Owner’ - we place trust in the entire team to find new and better way to deliver excellent client experiences at Walr.

• We Revel in Innovation: We aren’t afraid to take informed risks, learn from mistakes and act with purpose to build the future. The creation of value defines our approach to innovation and runs through the core of the entire business. Continually challenging the norm, we are change agents who deliver innovative, new solutions for our clients in both technology and delivery, setting a benchmark for what great service looks like in our industry.

• We Celebrate as A Team: Walr is a globally distributed team that equally emphasizes individual accountability and collective success. We each understand what success at Walr looks like, and how it’s measures, taken the time to celebrate actions and behaviors across the business that drive us towards this goal. We invest in growth through shared problem solving, learning and development and a consistent drive to improve how we work collectively. Prioritizing inclusivity and leaving egos behind, we see that the whole is truly greater than the sum of its parts.

• We Are Empowered to Act Like Owners: Regardless of background, tenure or title, all employees are empowered to be ambitious, act courageously and be accountable for their actions, in pursuit of the future of Walr. Embracing the discomfort of change, owners continually focus on driving the key metrics for success, appreciating the value each client brings to the table and stopping at nothing to ensure we deliver exceptional experiences.