Director, Client Development
About Walr:
Founded in 2020, Walr provides the market’s most customisable and unified data creation solutions to power all elements of online quantitative market research. Marrying cutting-edge, proprietary technology with the very best talent, we build bespoke and flexible research programs for the world’s brightest businesses. With a huge emphasis on phenomenal service for our clients, who we view as true partners, we enjoy going the extra mile to delight through dedication. Walr is on a very exciting journey, looking to truly revolutionize the data collection within market research. As a rapidly scaling company, each employee has the opportunity to influence the future of our business. Empowering and developing exceptional talent is both critical to our success and core to what we believe.
As a rapidly growing company and acclaimed recipient of the Best Workplace in Tech™ and Best Workplace in Wellbeing™ titles, we're not just offering a job – we're inviting you to shape our journey. Empowerment and growth define us. Join us in reshaping the future of business.
About The Role:
Walr is looking for a Client Development Director who thrives in the fast-paced energy of a startup environment. This pivotal role is designed for a seasoned sales leader with a robust background in strategic account management. The ideal candidate will be adept at driving revenue growth, nurturing client relationships, and leading diverse teams with vigor and vision. We are looking for a strategic thinker with exceptional communication and negotiation skills and that is ready to elevate our client engagement strategy.
Joining us in this hybrid remote role means you'll have the flexibility to work from home, whilst also connecting with your colleagues at our vibrant London office on a weekly basis.
Key Responsibilities
- Strategic Sales Planning: Develop and execute strategic sales plans to drive growth, retention, and satisfaction across your client portfolio and team’s portfolio.
- Client Relationship Management: Establish and deepen relationships with key stakeholders within client organizations, delivering tailored solutions that meet their unique business needs.
- Revenue Generation: Lead efforts to identify upsell and cross-sell opportunities within existing accounts to achieve monthly revenue / annual revenue targets.
- Team Leadership: Provide leadership and direction to the more junior members of the Commercial team. Encouraging individuals to adopt a growth mindset.
- Market Insight: Stay abreast of industry trends, competitive landscape, and client needs to inform proposition development, sales strategies, and account plans.
- Collaboration: Work closely with teams across operations, marketing, finance, and technology to synergise efforts towards collective business goals.
Desired Experience
- Market Research Industry Expertise: Demonstrated expertise in the market research industry with comprehensive knowledge of its methodologies, trends, and the evolving needs of clients.
- Client Relationship Building: A proven track record of cultivating strong, sustainable relationships with agency & consulting clients, aligning our solutions effectively with their strategic objectives.
- Strategic Planning: Stong skills in strategic thought and planning, capable of designing and executing impactful account strategies that align with our corporate ambitions.
- Revenue Growth: A history of successfully driving revenue growth through strategic account management, upselling, and cross-selling initiative
- Team Leadership: Recognized leadership capabilities with a focus on motivating teams, fostering an environment of collaboration, and accountability.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely to both internal teams and external clients.
Desired Skills & Attributes
- Analytical Thinking: Strong analytical skills with high levels of attention to detail. The ability to interpret data, identify trends that will help inform decision making and strategy development.
- Negotiation Skills: Comfortable in negotiating with clients that drive favorable outcomes. while maintaining positive client relationships.
- Adaptability: Flexible and adaptable to changing priorities and business needs, with the ability to thrive in a fast-paced, start-up environment.
- Problem-Solving: Proactive problem-solver with the ability to anticipate challenges, identify solutions, and implement effective resolutions in a timely manner.
- Customer Focus: Customer first mindset with a dedication to understanding and addressing client needs, ensuring high levels of satisfaction and loyalty.
Additional Information:
At Walr, we understand the importance of tailoring benefits to meet the unique needs of our diverse workforce spread across the globe. With a commitment to offering region-specific benefits while fostering a shared sense of community, we're excited to present some of the key benefits that unite us as a global team.
- 30 Days Annual Leave
- Family Friendly Policies
- Star of The Month Award
- Health & Wellbeing Benefits
- Work from Anywhere for up to 8 weeks a year.
- Full Tech Set-Up
- Quarterly Lunch & Learns
- Comprehensive Performance Management
- Pension Match Programme.
What We Value:
- We Delight through Dedication: We go above and beyond for our clients, committed to delivering best-in-class service, understanding that every client we have is core to our success. We are the first to respond, the problem solver, the true partner and we stop at nothing until we have found a way to delight our clients.
- We Lead with Trust: We approach our work with a data driven mindset, balanced by an acknowledgement that we are all human, first. Driven by three of our other values; ‘Delight through dedication, ‘Revel in Innovation’, and ‘Empowered to act like an Owner’ - we place trust in the entire team to find new and better way to deliver excellent client experiences at Walr.
- We Revel in Innovation: We aren’t afraid to take informed risks, learn from mistakes and act with purpose to build the future. The creation of value defines our approach to innovation and runs through the core of the entire business. Continually challenging the norm, we are change agents who deliver innovative, new solutions for our clients in both technology and delivery, setting a benchmark for what great service looks like in our industry,
- We Celebrate as A Team: Walr is a globally distributed team that equally emphasizes individual accountability and collective success. We each understand what success at Walr looks like, and how it’s measures, taken the time to celebrate actions and behaviors across the business that drive us towards this goal. We invest in growth through share problem solving, learning and development and a consistent drive to improve how we work collectively. Prioritizing inclusivity and leaving egos behind, we see that the whole is truly greater than the sum of its parts.
- We Are Empowered to Act Like Owners: Regardless of background, tenure or title, all employees are empowered to be ambitious, act courageously and be accountable for their actions, in pursuit of the future of Walr.
- Department
- Commercial
- Locations
- London
- Remote status
- Hybrid Remote
London
About Walr
We are a data creation partner unifying smart technology and thoughtful expertise to bring efficiency to online research.
With hundreds of years of combined experience in market research, working in a 24/7 customer-centric manner, our aim is to build extremely successful and trusted partnerships. In support of this ethos is our proprietary, cloud-based technology, which enables us to deliver delight at scale.
We are experts in data creation, so our customers don’t have to be. Instead, they can spend more time creating value in the areas they excel most.
Director, Client Development
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